International Shipping Details


International Shipping Policies
We are glad to serve customers all over the world, but the shipping cost can add up quickly.  At check out we offer to pre-pay the duties and taxes upfront with your order, so there is no delay in customs with your order and costs are often lower. The image below illustrates which services include duties and taxes and which do not.

Be advised that the shipping method you choose will determine if your taxes and duties are pre-paid for you or not.
When picking a shipping method without duties and taxes pre-paid, you the customer will be responsible for the fees, duties, and taxes that your country has set forth for importing products from the USA. All of our other shipping policies also apply to international shipments, so please read them if you are unsure.

Please note: Refusal of packages due to duties and taxes will still result in brokerage fees and return shipping costs to us being deducted from your refund. These fees are usually significantly higher than what paying the initial fees would have been. 
PLEASE DOUBLE CHECK THAT YOUR ADDRESS IS VERIFIED WITH FEDEX, DHL, OR USPS, OTHERWISE YOUR ORDER WILL BE CANCELLED.

If you have any further questions please contact support@primochill.com
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