PLEASE READ IN FULL
This agreement describes the terms and conditions for participation in the Tyler Industries, LLC Reseller/Wholesale Program. The terms “affiliate,” “you,” and “your” are referring to you, the applicant. “We” and “our” refer to Tyler Industries L.L.C
This agreement will begin upon our acceptance of your signing of this agreement, and will end when terminated by either party. Termination may happen at any time, with or without cause, by giving the other party written notice of termination.
Tyler Industries, LLC is not responsible for any damage that might be caused to your customer’s computer components or any other property due to incorrect use or misuse of our products.
PRODUCT LISTING GUIDELINES
Prices and availability of our products and services may, vary from time to time due to unforeseen current market conditions. We suggest logging into your account often to view current prices. Our policies will always determine the price paid by the reseller. Tyler Industries LLC will set base pricing on all its products, and you the reseller agree not to sell our products below our recommended price.
3rd Party Channels
All products must be listed on the reseller's own website only. In order to keep our brand integrity intact, we do not permit resellers to sell our branded products on 3rd party channels such as Amazon, NewEgg, Aliexpress, Ebay, Etsy, etc. Listing on 3rd party channels will revoke your reseller agreement with Tyler Industries LLC and result in the termination of your reseller privileges.
All products must clearly state recognition of its branded name. We reserve the right to reject any order that does not comply with our rules, operating procedures and policies.
We will not accept bulk lists of products that were returned to the seller.
Support and RMA issues need to be handled individually per customer and directly by our support staff via our support system at: https://support.primochill.com/ .The ticket system is a trackable method for us to identify and alleviate any quality control issues in our product lines, as well as installation/usage/compatibility concerns. Our dedicated support staff can then address the issue and resolve in a timely fashion. This may or may not need to include the reseller. In most situations, PrimoChill handles the entire process without burdening the reseller. Should we require assistance from the reseller, we will contact you directly and issue any credits if required. Most product issues can be identified and resolved without requiring a return of the product.
PAYMENT TERMS AND ORDER PROCESSING
All orders must be paid in full BEFORE processing begins. We will not begin your order until payment is received in full.
Domestic Policy: For company check or wire transfers, a final invoice will be submitted to you. Please do not pay based on your cart total. All orders are custom built to order and if stock is unavailable at the time of processing, store credit will be issued for out of stock items. Please allow 5 to 12 business days to process your order AFTER payment is complete.
All orders are custom built to order and if stock is unavailable at the time of processing, store credit will be issued for out of stock items. Please allow 10 to 15 business days to process your order AFTER payment is submitted and received. We require a $3,000 minimum purchase. All prices include shipping. All custom and duty fees will be the reseller's responsibility.
All orders are shipped Fedex or DHL. We suggest providing us with your shipping account number for your convenience and quick processing of your order. If you do not provide an account number, we will bill the shipping costs for your order on a separate invoice.
PURCHASING WEBSITE RESTRICTIONS
Tyler Industries, LLC reserves the right to limit access to any website for misuse of the site and its information. Reseller accounts are designed to simplify the ordering process of our resellers, these accounts are to be used only by the reseller and it employees. Misuse of this account will be result in the termination of your reseller privileges.
Tyler Industries, LLC is happy to supply media (pictures, specs, and descriptions of its products), with the stipulation that the reseller will take whatever means necessary to protect the media with watermarks or other software to deter misuse. Tyler Industries, LLC releases the rights to you the reseller to create your own pictures based on our products as long as the branded name is displayed somewhere in the product description/ name.
This Agreement will be governed by the laws of the United States and the State of Idaho, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the Federal or State courts located in Idaho, and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this. Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. You acknowledge that you have read the reseller agreement and agree to all its terms and conditions. You have independently evaluated this program and are not relying on any representation, guarantee or statement other than as set forth in this agreement.