Shipping Policy:
Carriers:
We ship via USPS and Fed Ex . For international orders we ship via Fed Ex and DHL. Air shipments will be delivered on the normal business day scheduling provided via the selected carrier. Unfortunately we are not able to ship out orders for specific Saturday deliveries. During peak season carriers suspend their delivery guarantees and delays are common.
Same Day Shipping:
We strive to ship out every order same day if the order is placed by 2:00pm MST. If not, the order will ship out the next business day. Orders with custom powder coating (SX Colors) can take up to 1-4 business days to coat, inspect and pack so please be aware of this. Selecting overnight shipping method or rush fee will not ensure that your order ships same day and is not guaranteed.
Shipment Refusal:
If a shipped order is refused or returned undelivered there will be a mandatory 20% restocking fee, a $20.00 Return Service Fee and no refund on the shipping cost. Please be aware that refusal is significantly more expensive then using your own carrier and is NOT recommended.
Damaged Items:
All packages are fully insured at no additional charge.
If you receive a damaged package, you must notify us within 48 hours of receipt. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for ten days with original packaging for carrier inspection. All packaging and packing materials must be kept for this inspection.
If your package is marked delivered and not received, please contact support@primochill.com immediately for further assistance.
International Shipping:
For international customers please reference this page for duties/tax information.
Returns Policy for New Products:
RMA Number:
Returns will not be accepted without an RMA number provided from support@primochill.com.
Product Return:
Products returned for credit must be received within 30 days of invoice date and a 15% restocking fee may apply. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All returned items must be in like new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags – a higher restock fee may apply upwards of 50%. Products that have had fluid ran through them are subject to these higher restock fees.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded this includes B-Stock and Used/Open Box Products.
If a customer is misleading about the defect and evidence of incorrect install/use or tampering has occurred, the return my denied and a higher restock fee may be assessed or the return may be completely denied. A qualified PrimoChill.com technician will test each returned product for defects.
PrimoChill.com will not assess a restocking fee for defective products.
Return Shipping
Customers are responsible for ALL return shipping charges on merchandise for any reason. Unless otherwise noted, shipping on products and returns is non-refundable, and returning a product comes at the expense of the customer. Customer will be responsible for paying shipping products/orders back to PrimoChill.com. For no reason do we refund the outbound shipping cost.
