Welcome to the redesigned PrimoChill
Proud US Watercooling Manufacture since 2002
First and only stop for CUSTOM watercoling
HURRY! ONLY LEFT IN STOCK.
PLEASE BE SURE TO READ ALL THE WARNINGS BELOW TO AVOID VOIDING YOUR WARRANTY.
VUE is a water-based formulation that if left to the elements can freeze. Please keep this in mind when deciding on delivery service.
PrimoChill has gone to great lengths to make Vue as easy to use as possible, but please keep in mind that it is for experienced users looking for that extra aesthetic and requires more attention and maintenance. During the filling of your loop, induction of any air is NOT recommended. Allowing the pump to suck air into the loop or running it dry may cause Vue to break down and fail. Slowly add Vue to make sure you are not adding any additional air into the system. It’s recommended to have direct manual control over the speed/power of your pump when adding PrimoChill Vue to your loop. Run it at a medium-low speed with the ability to turn off the pump quickly if necessary. Cycling your pump on and off during the filling process will help in reducing the amount of air allowed into the system.
For best results, use Vue with a newly built watercooling loop. If this is not possible, first ensure that each component is thoroughly cleaned by hand and dried. Please visit our cleaning guide @ https://keepingit.cool/vue-cleaning-guide
Vue has a HIGH attraction to dyes. It's possible that it may leach old dyes out of components that had previous dyed coolants ran through them (radiators in particular). No amount of flushing with water will remove all previous dyes. This may result in Vue changing color slightly. For best results flush your system with PrimoChill System ReBoot prior to using VUE in existing systems that contained dyed coolant.
Continuous circulating VUE 24/7 will breakdown Vue quickly causing loss in effect as well as possible build up in the system. Do not run Vue 24/7. Continuous circulating VUE 24/7 will severely decrease lifespan. Turn the pump off when system not in use. Vue should not be moving for more than 8 hours continuously.
Please be advised that the color and texture of Vue may change slightly compared to the fluid in the bottle over time once you put it in your loop. Vue may develop clear areas in the top of the reservoir and tubes as it reacts with metals and chemicals in your loop resulting in a slightly thicker fluid. This will not impact the performance of Vue. Running the pump will return Vue to its original state.
This product is NOT intended to be used in conjunction with any other coolant or additive. Vue contains biological inhibitors so no additional coolant or additives are needed. Adding anything extra could result in adverse effects and will void all support and warranty. Please keep a close eye on the fluid and parts in your loop. Drain and inspect immediately if any sign of growth or corrosion develops. PrimoChill recommends replacing Vue every 4-6 months (or sooner) for best results!
PrimoChill is not responsible for any hardware damage. Use at your own risk.
Below are MANDATORY steps for using Vue in your system. Not following these steps will lead to a break down of Vue and a complete system tear down/cleaning may be needed:
Adding Vue To A New Loop - 2 Step Process:
Using PrimoPrep to get your system ready for Vue.
Step 1: Fill system with PrimoChill PrimoPrep (included) and run for minimum of 72hrs.
Step 2: Drain and Flush with Distilled or DI water, flush thoroughly.
Switching To Vue In A Pre-existing Loop - 3 Step Process:
If you are changing out your current coolant with Vue then please follow the instructions below.
Step 1: Flush system with PrimoChill System Reboot (sold separately).
Step 2. Drain and Fill with PrimoChill PrimoPrep (included) and run for minimum of 72hrs.
Step 3: Drain and Flush with Distilled or DI water (sold separately), flush thoroughly.
Please view our Filling Guide here.
Shipping Policy:
Carriers:
We ship via USPS and Fed Ex . For international orders we ship via Fed Ex and DHL. Air shipments will be delivered on the normal business day scheduling provided via the selected carrier. Unfortunately we are not able to ship out orders for specific Saturday deliveries. During peak season carriers suspend their delivery guarantees and delays are common.
Same Day Shipping:
We strive to ship out every order same day if the order is placed by 2:00pm MST. If not, the order will ship out the next business day. Orders with custom powder coating (SX Colors) can take up to 1-4 business days to coat, inspect and pack so please be aware of this. Selecting overnight shipping method or rush fee will not ensure that your order ships same day and is not guaranteed.
Shipment Refusal:
If a shipped order is refused or returned undelivered there will be a mandatory 20% restocking fee, a $20.00 Return Service Fee and no refund on the shipping cost. Please be aware that refusal is significantly more expensive then using your own carrier and is NOT recommended.
Damaged Items:
All packages are fully insured at no additional charge.
If you receive a damaged package, you must notify us within 48 hours of receipt. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for ten days with original packaging for carrier inspection. All packaging and packing materials must be kept for this inspection.
If your package is marked delivered and not received, please contact support@primochill.com immediately for further assistance.
International Shipping:
For international customers please reference this page for duties/tax information.
Returns Policy for New Products:
RMA Number:
Returns will not be accepted without an RMA number provided from support@primochill.com.
Product Return:
Products returned for credit must be received within 30 days of invoice date and a 15% restocking fee may apply. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All returned items must be in like new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags – a higher restock fee may apply upwards of 50%. Products that have had fluid ran through them are subject to these higher restock fees.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded this includes B-Stock and Used/Open Box Products.
If a customer is misleading about the defect and evidence of incorrect install/use or tampering has occurred, the return my denied and a higher restock fee may be assessed or the return may be completely denied. A qualified PrimoChill.com technician will test each returned product for defects.
PrimoChill.com will not assess a restocking fee for defective products.
Return Shipping
Customers are responsible for ALL return shipping charges on merchandise for any reason. Unless otherwise noted, shipping on products and returns is non-refundable, and returning a product comes at the expense of the customer. Customer will be responsible for paying shipping products/orders back to PrimoChill.com. For no reason do we refund the outbound shipping cost.