SITE POLICIES

Refunds/Exchanges

Unfortunately due to the delicate nature of liquid cooling items, we can only offer repair or replacement for the same item in the event of a manufacturing defect.

We do not accept opened item returns on these products, so make sure to always check compatibility and measurements before purchasing, as all sales are final once the item has been opened or original packaging is altered/discarded. This would require all factory seals to be intact on external and internal packaging. We offer measurements in the specifications tab on most product pages to assist in purchasing the correct products for your needs. We specifically do this so that there is never a need for you to remove them from the package to see if they will fit.

The majority of liquid cooling items are made with materials extremely prone to tarnishing and scratching and we need to ensure to each customer that they are receiving new, untouched products as we do not sell any used or open box items on our site unless specifically stated.
Cooling fluids and liquids are not allowed back due to the nature of the products and their fragility during shipping. Customized products such as reservoirs with pumps installed are considered a custom item and cannot be returned.

Unopened, still-sealed liquid cooling products are subject to inspection and returnable for store credit only.

All returns on liquid cooling products must be made within 7 days of receiving your order due to the ever-changing landscape of hardware these products cool.

Cost in return

Customers are responsible for ALL return shipping charges on merchandise for any reason.

Please ship using a carrier that provides a tracking number, insurance and proof of delivery. We recommend UPS.  PrimoChill.com will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized PrimoChill.com employee.

Return Steps

Step 1. Contact support@primochill.com with return request.
Step 2. Get RMA # from support agent.
Step 3. Address package in the following format 
                PrimoChill
                RMA# (xxxx)
                2941 S. Featherly Way
                Boise, Idaho 83709
Step 4. Ship out package with USPS, UPS or Fed Ex with tracking
Step 5. Provide support agent with Tracking information
Step 6. Wait for support agent to contact you.

Privacy
Terms of Service

This agreement contains the terms and conditions that apply to your purchase from the entity named on the invoice (“PrimoChill.com “) that will be provided to you (“Customer”) on orders for advanced computer cooling solutions, computer systems and/or related products sold in the United States. By accepting delivery of the advanced computer cooling solutions, computer systems and/or other products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in sole discretion of PrimoChill.com

 

PrimoChill.com makes no representations or warranties, either express or implied, of any kind with respect to PrimoChill.com its operations, content, information, or materials. PrimoChill.com expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that PrimoChill.com , its officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of PrimoChill.com You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

 

PrimoChill.com will ship products that have the functionality and performance of the products ordered.

 

PrimoChill.com does not process orders during weekends. See Shipping Policy for more info.

 

All items purchased at PrimoChill.com are to be used at your own risk.

 

When used properly, all PrimoChill.com products are absolutely safe.

 

Damage to computer components and possible bodily harm can occur if a product is used improperly. PrimoChill.com assumes no liability whatsoever, expressed or implied for the use of these products.

 

We do not guarantee compatibility. Not all products are compatible.

 

On all liquid cooling, sleeved items, custom modified products, all sales are final unless otherwise noted. Defective items will be replaced. Any modifications (such as sleeving, installation of items, etc) may void the warranty of an item. If you are unsure if a modification will void a warranty on an item, please contact our offices to find out. See Return Policies for more info.

 

Please Note: For security purposes, orders totaling five hundred dollars or more, may require some forms of identification before processing.

 

We reserve the right to cancel unfulfilled orders at any time or request payment in advance through money order or certified bank check.

 

PrimoChill reserves the right to package items in any way it sees fit, to ensure that the items are shipped safely and efficiently.

 

International Customers:

Customers are responsible for all import fees associated with order delivery.

All Shipping Carriers will charge you import fees (Duty, Tax, Customs, Brokerage, PST, and/or Duty Disbursment) .Upon delivery of your shipment you will be required to pay these fees in order to receive your shipment. Please keep this in mind during checkout. Due to the fact that these are government fees PrimoChill.com cannot waive or refund these fees. If you refuse to pay these fess, Primochill.com will not refund your order.

 

Please research your country's fees before placing an order.